Compensation for Unfulfilled Services

When a service cannot be delivered due to external factors (force majeure, restrictions, third-party failures, or causes attributable to the traveler), refunds will be processed according to the policies of the corresponding service provider.
Penalties, non-refundable fees, or administrative costs may apply.

Cancellations and Operational Changes

If a flight or service is modified for reasons beyond the agency’s control (weather, maintenance, operator decisions), alternative rescheduling options will be offered based on availability.
Any additional expenses resulting from changes not caused by Red Bag Travel—such as extra hotel nights or additional transportation—are the responsibility of the traveler.

Non-Refundable Items

Payments made to third-party providers that have already been confirmed as final are non-refundable.
These amounts are considered “operational expenses” under Ecuadorian tourism regulations.

How to Request a Refund

The client must submit their request through Red Bag Travel’s official channels (online form or direct contact).
Processing times depend on each provider (airline, hotel, tour operator) and may vary.

International Standards

For air services, IATA regulations apply.
Refund percentages range from 0% to 100%, depending on the fare type and reason for cancellation.